He55 Terms & Conditions — Please read before use

He55 (hereinafter referred to as the "Platform" or "we") is an online betting and gaming service provider. These Terms & Conditions constitute a legal agreement between he55 and its users, and apply to he55's website, app, and all related services.

By using he55's services, you confirm that you:

• An adult who is at least 18 years of age
• You are operating a valid account in your own name
• Online betting is legally permitted in your country of residence
• You have read and fully agreed to all terms and conditions
• Information provided on he55 is accurate, complete, and up-to-date.

To open an account with he55, you must provide accurate information in the registration form. This includes your full name, date of birth, mobile number or email address, and a strong password.

Account Verification (KYC)

He55 follows the Know Your Customer (KYC) process. After registration, or prior to withdrawals above a certain amount, you may be required to submit one of the following identity documents:

• National ID Card (NID)
• Passport
• Driving License
• Birth Registration Certificate (in certain cases)

One Person, One Account Policy

Each individual may hold only one account at he55. Multiple accounts belonging to the same person or household will be closed and balances may be forfeited. Operating multiple accounts from the same device, IP address, or payment method is also strictly prohibited.

All transaction rules at he55 are detailed below. he55 supports Bangladesh's most popular mobile banking services, making deposits and withdrawals fast and convenient.

Withdrawal Terms

The following conditions must be met before making a withdrawal:

1. The account must be fully KYC verified.
2. Deposited funds must be wagered at least once.
3. Winnings derived from bonuses are subject to the relevant wagering requirements before they can be withdrawn.
4. Withdrawals must be made using the same method as the original deposit.

The following rules apply to all bets placed on he55. he55's betting rules are developed in line with international standards.

Bet Acceptance

Once a bet is confirmed on he55, it cannot be changed or cancelled. Payouts are determined by the odds displayed at the time the bet is placed. However, he55 reserves the right to void bets in the following circumstances:

• When a match or event is cancelled
• When there is a technical error in the odds
• When abnormal odds are displayed due to an error in data
• If match-fixing or abnormal betting patterns are detected

Live Betting

You can place bets in real time at he55's Live Betting section. Since odds change rapidly during live play, the odds displayed before a bet is confirmed may not be final. he55 is not liable for any losses resulting from network delays.

Betting Limits

He55 sets minimum and maximum bet limits for each market. VIP members enjoy higher betting limits. Special limits may apply to certain events.

He55 offers a range of bonuses and promotions, each with its own terms and conditions. Make sure to read them carefully before claiming any bonus.

Welcome Bonus

New members at he55 are eligible for a welcome bonus of up to 100% on their first deposit. To claim this bonus:

• The account must be fully registered and verified
• A minimum deposit of the specified amount is required
• Any applicable bonus code must be entered correctly

Wagering Requirement

A wagering requirement must be met before withdrawing any bonus from he55 — typically 10–30x the bonus amount. Individual rates apply to each offer.

Bonus Restrictions

• The same bonus cannot be claimed more than once
• Bonus balances cannot be directly transferred to another account
• He55 reserves the right to modify or cancel any bonus offer at any time
• If bonus abuse is suspected, he55 will investigate and may forfeit the bonus if necessary

He55 is committed to maintaining a fair and secure platform. The following activities are strictly prohibited and will result in serious action if detected:

• Multiple Accounts: Operating multiple accounts under the same name or from the same device.
• Bot Usage: Placing bets or analyzing odds using automated software or bots.
• Fraud: Opening an account with false information or falsifying payment details.
• Money Laundering: Attempting to launder money through the he55 platform.
• Bonus Abuse: Collecting bonuses without meeting wagering requirements or across multiple accounts.
• Using Another Person's Account: Accessing or operating another person's he55 account.
• Platform Hacking: Attempting unauthorized access to he55's system.

He55 reserves the right to temporarily suspend or permanently close any account in the following circumstances:

• When evidence of a terms and conditions violation is found
• Failure to complete KYC verification or provision of false information
• Extended period of inactivity (more than 12 months).
• As directed by a court or regulatory authority.
• At the member's own request.

Account Closure by Member

You may contact the he55 support team at any time to request account closure. Please ensure you withdraw your remaining balance before closing your account.

He55 takes the security of your personal information seriously. All data is protected using 256-bit SSL encryption.

Information he55 collects:

• Personal information provided at the time of registration
• Transaction History
• Platform usage data and logs
• KYC Verification Documents

He55 does not sell your information to any third party. However, data may be shared in the following circumstances: by order of legal authorities, for payment processing purposes, or for fraud prevention. For more details, please refer to our Privacy Policy Read.

He55 believes betting should be a form of entertainment. he55 is committed to preventing addictive or harmful gaming behaviour.

Responsible Gaming Tools

He55 provides the following responsible gaming tools for its members:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Session Limit: Set a limit on how long you spend on the platform in one session.
• Cooling-Off Period: Temporarily pause your account for a set period of time.
• Self-Exclusion: Permanently deactivate your account for the long term.
• Reality Check: You will be reminded at regular intervals of how long you have been playing.

He55 is not liable for the following:

• Bets lost or damages incurred due to internet disconnection.
• Delays or errors caused by third-party payment services
• Service disruptions caused by unforeseen technical issues
• Losses caused by the user's own error or negligence.
• Force majeure events such as natural disasters, war, or government-imposed restrictions

He55's total liability shall not, under any circumstances, exceed the balance in your account at the time of the relevant incident. he55 is not liable for any indirect, incidental, or consequential damages.

He55 reserves the right to modify these Terms & Conditions, in whole or in part, at any time. When changes are made:

• Members will be notified in advance by email or SMS for any significant changes.
• Updated terms and conditions take effect from the date they are published on the website.
• Continued use of the platform after any changes constitutes acceptance of the updated terms.
• If you do not agree to the updated terms, you will have the option to close your account.

These Terms & Conditions are governed by applicable law. Any disputes between he55 and its members will first be addressed through negotiation.

Dispute Resolution Steps:

1. Contact Support: Start by filing a complaint with he55 customer support.
2. Formal Complaint: If the issue remains unresolved, please complete the formal complaint form.
3. Mediation: Where both parties agree, disputes may be resolved through a neutral mediator.
4. Legal Action: If all other methods fail, legal action may be taken in a court of competent jurisdiction.

By using he55's services, you agree to this dispute resolution process.